Privacy Policy

THIS WEBSITE IS ADHERING AS CLOSELY AS OUR TECHNOLOGY WILL ALLOW TO THE INFORMATION COMMISSIONER’S OFFICE GUIDELINES ON THE USE OF COOKIES AND PERSONAL DATA.


Privacy Policy

This web site is owned and operated by Cookehouse. Cookehouse is the data controller in respect of any personal information to which this privacy policy applies. We may change this policy from time to time by updating this page.

How we process your data

Our privacy policy relates only to information that we obtain from you. We do not pass your information to third parties. We do not pass your information to any linked web sites. If you visit a web site operated by a third party through a link included on this web site, your information may be used differently by the operator of the linked web site.

The information you provide to us when using this web site will be processed for the following reasons:

  • to process any financial transaction you make thorugh our e-commerce platform;
  • to process any request for advice or information to be supplied by us;
  • to send you our newsletters and notify you of our products and services;
  • to track the volume of traffic to the various sections of the site;
  • to comply with our statutory and regulatory obligations.

The data we collect

The type of information we will collect about you includes:

  • your first and last name;
  • your company name;
  • your phone number;
  • your email address;
  • your postal address/location;
  • your query;
  • details about the pages you visit.
  • any questions, comments or responses which you may submit online via this website;

We will never collect sensitive information about you without your explicit consent. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1998.

By UK law, the company is obliged to hand all relevant personal data and financial information to the appropriate Police Authorities in all cases of fraudulent credit or debit card use, misrepresentation, deception, or other criminal activities associated with activity on this website. This may also apply to UK HM Customs & Excise Offices.

The circumstances in which we may contact you

We may occasionally contact you, including by email or telephone, to tell you about our services.

You may refuse any marketing communication from us in the future at any time by contacting us.

The data we hold about you

Should you wish to obtain a copy of the personal data that we hold about you, please contact us. As soon as we are satisfied as to your identity, we will send to you, within 60 days, a copy of all the data that we hold concerning you.

When you visit our web pages, Google Analytics tracking technologies automatically record information about you. This information does not identify you personally. We automatically collect and store only the following information about your visit:

  • the internet domain and IP address from where you access our web site;
  • the type of browser software and operating system you use to access our web site;
  • the date and time you access our web site;
  • the pages you enter, visit and exit on our web site;
  • certain elements that you click on within a page, for example, a phone number on an advert, and
  • if you linked to our web site from another web site, the address of that web site.

We use this information to help us build a picture of how our website is used, to improve our web site, and to learn about the number of visitors to our web site and the types of technology our visitors use.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The cookies we use are “analytical” and functional cookies. They allow us to recognise and count the number of visitors to our site and allow us to see how our visitors navigate around the site. This data helps us to improve the way our website works and ultimately the service we provide to you, the user. They also allow the site to function, for example they keep the items you’ve added to your baskets in your basket as you navigate from one page to another. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

The cookies used on this website are:

CookieNamePurposeMore information
Google Analytics_utma, _utmb, _utmc, _utmz,These cookies are used to collect information about how visitors use our site. Google Analytics collects anonymous information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors.More information
Woocommercewoocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_
The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.More information
Add This__atuvc, Uit, Ssh, Sshs, Ssc, Uid, Uvc, pscWe use the addthis.com social networking tool on our pages to allow you to share with others. No personal information is stored within these cookies.More information

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How is my personal information protected?

Cookehouse are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to secure the information we collect from you.

Your legal rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to:

  • Request access to your personal data.
  • Request erasure of your personal data.
  • Request correction of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Complaints

If you have a complaint regarding any breach of this privacy policy, please contact us. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 28 days of receiving your complaint to inform you of the results of this review.

Scroll to Top